How to Manage your Support Ticket

How to Manage your Support Ticket

Please login into your Global Roaming Members Area in order to manage your support ticket and access all services attach.

Global Roaming Customer Service is private in order to ensure your privacy and the confidentiality of your information.

When you are not register within the Members Area you can only view and reply to your current ticket.

Click login to your member area on the top right of the page.

Ticket issued from the public area and referring to any type of account information will be automatically discarded and returned for privacy and identification purpose.

Please do not open multiple ticket to several department as this will delay the process and if to many put the account in Spam.

The average time to respond to a ticket is between 48 hours to 72 hours, when the reply required information from third party such as financial or usage the delay can be extended up to 15 days.