MobilityPass 2022 SIM Cards (VFT) and eSIM (VET)

Extended User Guide

Table of Contents

1. Quick Start

2. Internet Access

3. Refill SIM Card Credit 

4. FAQ

5. Customer Support

 

 

1 Quick Start

INSERTING THE SIM CARD INTO YOUR PHONE

If you have purchased eSIM, you do not have to insert any SIM card, just scan QR code as per eSIM card instructions in Knowledgebase.

Please refer to your cell phone manual on how to insert the Mobilitypass SIM Card. Your phone needs to be unlocked, which means that it is not locked to a specifi­c provider.

eSIM quick start CHECKLIST:

Your eSIM QR code is now available in your Member area in "My Product & Services" . Login details for your Member area were sent to you in the earlier e-mail. We recommend to use your device manual and instructions in Member area on how to activate eSIM/Add eSIM plan. We recommend WiFi on when scanning QR code.

Important: Please do not forget to setup the APN to "mobiledata" and Roaming : "ON" in your device network settings (leave blank password and username).

We highly recommend you to review our Getting Started Guide.

In any case, here is the checklist to go through to verify your device settings when connecting to network:

1. Our eSIM plan is activated (Add Plan in Network settings or follow your device manual about activating eSIM or check our Knowledgebase)
2. Your device is ON
3. AirPlane mode is turned OFF
4. WiFi is turned OFF
5. Cellular Data is turned ON
6. Roaming  is turned ON (for both Data and Voice)
7. Carrier is set to Automatic
8. Set APN to "mobiledata" in your device network settings (leave blank password and username).
9. When verification is completed, turn OFF and ON your phone and allow some time to scan the network carrier and negotiate connection to your subscribed network carrier.
   1. Verify the coverage through the signal control located (top left of the phone) as it should be a minimum of 2 bar to ensure acceptable signal quality.
   2. If for any reason the automatic selected carrier is not the one you are subscribed to, you should turn on the network settings to Manual in order to select your subscribed network carrier. Your subscribed network carriers by country are available in your member area under SIM Settings or on our website https://www.mobilitypass.com/sim/en/coverage_country.

What if your phone is locked? If your phone is locked, please contact your cell phone provider to have it unlocked.

Before inserting the SIM Card, always make sure that your cell phone is switched off. The SIM Card can be easily damaged by being scratched or bent, so be careful when inserting or removing the card. Once your SIM Card is inserted, you can switch on your phone.

2 Internet Access

HOW TO CONNECT TO THE INTERNET?

With your Mobilitypass SIM Card you can connect to the Internet. Please verify the following phone settings

1. Our SIM is inside
2. Your phone is ON
3. AirPlane mode is turned OFF
4. WiFi is turned OFF
5. Cellular Data is turned ON
6. Cellular Data is turned ON
7. Roaming  is turned ON
8. Carrier is set to Automatic

* Please refer to your cell phone manual to locate your network settings. Depending on your card options, the internet data access may have been disabled. Please contact our help desk for further information.

You can ­find our contact details in your Members Area: Members Area> Support> Contact us> Create a support ticket

EXAMPLE: ANDROID (SAMSUNG) INTERNET CONFIGURATION

Please verify the following phone settings

1. Our SIM is inside
2. Your phone is ON
3. AirPlane mode is turned OFF
4. WiFi is turned OFF
5. Cellular Data is turned ON
6. APN is set to "mobiledata"
7. Roaming  is turned ON
8. Carrier is set to Automatic

HOW CAN I SELECT ANOTHER CELLULAR NETWORK?

You can view and choose the connected cellular network on your device in: Settings> More Settings (or Wireless and Networks)> Mobile Networks> Network Operator

Select your preferred network operator from the list according to price, quality and coverage.

 

EXAMPLE: IOS (IPHONE AND IPAD) INTERNET CONFIGURATION 

Step 1: Verify other cellular settings

Please verify your cellular settings as described below:

Settings> Cellular>

Cellular Data to ON

Enable 3G to ON

Data Roaming to ON

Make sure that your WiFi connection is OFF to allow the use of cellular data.

Step 3: Connect to the Internet

Restart your phone and connect to the Internet. If you have any problems, please contact our help desk. You can find our contact details in your Members Area:

Members Area> Support> Contact us> Create a support ticket

 

HOW CAN I SELECT ANOTHER CELLULAR NETWORK?

You can view and choose the connected cellular network on your device in:

Settings> More Settings> Network Operator

Select on the list your preferred network operator according to price, quality and coverage.

 

3 Refi­ll SIM Card Credit - Top up balance

CREDIT ON YOUR ACCOUNT

1) Your Mobilitypass SIM Card comes activated to use the credit/balance available in your account for voice calls, data, text messages or any services that you activate.

2) Whenever you use your phone (eg. voice calls, data or text messages) the charge is immediately debited from your account.

3) Always check that you have credit on your account.

4) To add more credit to your account go to your Members Area

Members Area> My Billing > Add Funds/Recharge:

You can pay by debit card, credit card or Paypal. The credit will be immediately added to your account.

5) The preloaded credit on your Mobilitypass SIM card is valid for a period of 1 Year after activation. The credit added on your account is valid for a period of one year after it is recharged.

 i Please note that it takes up to 24 hours to view your new balance in the Members Area

ii If there is not sufficient balance you will have no connection, adding funds can take a little and the phone must be restarted to be sure the carrier antenna refresh data. So please add funds in advance

 

4 FAQ

MEMBERS AREA

How can I access my Members Area? You can easily access your Members Area by using your login information provided in both the confi­rmation email and your Quick Start Guide that is attached to your SIM card when you receive it.

I have forgotten my login information, how can I access my Members Area? In the event of lost or forgotten login information, you can visit the Members Area login page and follow the link “Forgot Password” where you will be able to obtain your information via the email you previously registered with.

What can I do with my Members Area? Your Members Area allows you to view your overall balance, your account settings, your usage details and history, as well as top up your balance. You will also have access to the roaming rates, the Quick Start Guide, and the Extended User Guide.

TOPPING UP YOUR BALANCE

How do I top up my balance? You can easily top up your SIM through your Members Area by logging in with your User Name and Password provided in your con­firmation e-mail. Please note that once you have topped up your balance, it takes up to 24 hours to appear in your Members Area.

Where can I check my balance? You can check your balance in your Members Area.

5. Customer Support

HOW TO CONTACT THE CUSTOMER SERVICE?

The Mobilitypass SecureXPress Roaming SIM Card is provided by our external telecommunication partner Global Roaming.

To reach the customer service of Global Roaming please go to your Members Area: https://secure.globalroaming.com  and submit a support ticket.

The customer service team will answer your request within 48 hours.

You can also contact the customer service from Monday to Friday between 8 am to 6pm (ETC Time) via phone or live chat function from the Contact Us page.