Getting Started with MobilityPass "Classic" eSIM

MobilityPass "CLASSIC" eSIM Card 2020

User Guide

Table of Contents

1. Quick Start

2. Internet Access

3. Refill SIM Card Credit 

4. Troubleshooting

5. FAQ

6. Customer Support

 

 

TERMS FOR MOBILITYPASS eSIM PASS:

 

  • Valid 30days from first connection
  • eSIM Pass can be only used in one country, where you have first activated the eSIM.
  • Validity 6 months for activation
  • Reload, price and conditions please visit your member area

Minimum requirements for ESIM PASS: 

Services provided as it is through your local network carriers

  • For individual usage only

  • Data only

Allowance usage:

  • Fixed Allowance
  • Auto start at first connection and run for 30 days.
  • Daily allowance up to 100 MB, you will be advised when reach 80%
  • Speed drops when allowance is reached until the next period, low speed should provide enough for WhatsApp activity at 14kb/s 
  • If you need more, please purchase additional eSIM profile or other more suitable Mobilitypass products

TERMS
  • 1 day = 24 hours
  • Minimum activation period 30 days
  • Period to start the first connection, 6 months
  • Possible to renew for another 30 Days. Payment the first day of each period.

Price : USD29

Coverage: Check here: one single country which is locked at the activation of the eSIM (for example you have activated eSIM in France, it will continue to work only in France. If you need more countries, please check International Product or buy one more eSIM and activate in another country)

1 Quick Start

Your eSIM QR code is now available in your Member area in "My Product & Services" . Login details for your Member area were sent to you in the earlier e-mail.

Important: Please do not forget to setup the APN to "globaldata" in your device network settings (leave blank password and username).

We highly recommend you to review our Getting Started Guide.

In any case, here is the checklist to go through to verify your device settings when connecting to network:

  1. Our eSIM plan is activated (Add Plan in Network settings or follow your device manual about activating eSIM or check our Knowledgebase)
  2. Your device is ON
  3. AirPlane mode is turned OFF
  4. WiFi is turned OFF
  5. Cellular Data is turned ON
  6. Roaming  is turned ON (for both Data and Voice)
  7. Carrier is set to Automatic
  8. Set APN to "globaldata" in your device network settings (leave blank password and username).
  9. When verification is completed, turn OFF and ON your phone and allow some time to scan the network carrier and negotiate connection to your subscribed network carrier.
    1. Verify the coverage through the signal control located (top left of the phone) as it should be a minimum of 2 bar to ensure acceptable signal quality.
    2. If for any reason the automatic selected carrier is not the one you are subscribed to, you should turn on the network settings to Manual in order to select your subscribed network carrier. Your subscribed network carriers by country are available in your member area under SIM Settings or on our website https://www.mobilitypass.com/sim/en/coverage_country.

What if your phone is locked? If your phone is locked, please contact your cell phone provider to have it unlocked.

WHAT IS MY PHONE NUMBER?

$1 Promo eSIM does not carry phone number, it is designed only for Data sessions (Internet connection)

2. Internet Access

HOW TO CONNECT TO THE INTERNET?

With your Mobilitypass eSIM Card you can connect to the Internet. Please verify the following phone settings

1. Our eSIM is activated
2. Your phone is ON
3. AirPlane mode is turned OFF
4. WiFi is turned OFF
5. Cellular Data is turned ON
6. Roaming  is turned ON
7. Carrier is set to Automatic

* Please refer to your cell phone manual to locate your network settings. Depending on your card options, the internet data access may have been disabled. Please contact our help desk for further information.

You can ­find our contact details in your Members Area: Members Area> Support> Contact us> Create a support ticket

*In some case for advanced network access you may be asked to configure your "APN", in that case detail and "APN" settings are available within your "SIM Settings" in your member area.

 

EXAMPLE: ANDROID (SAMSUNG) INTERNET CONFIGURATION

Please verify the following phone settings

1. Our eSIM is inside
2. Your phone is ON
3. AirPlane mode is turned OFF
4. WiFi is turned OFF
5. Cellular Data is turned ON
6. Roaming  is turned ON
7. Carrier is set to Automatic

HOW CAN I SELECT ANOTHER CELLULAR NETWORK?

You can view and choose the connected cellular network on your device in: Settings> More Settings (or Wireless and Networks)> Mobile Networks> Network Operator

Select your preferred network operator from the list according to price, quality and coverage.

 

EXAMPLE: IOS (IPHONE AND IPAD) INTERNET CONFIGURATION 

Step 1: Verify other cellular settings

Please verify your cellular settings as described below:

Settings> Cellular>

Cellular Data to ON

Enable 3G to ON

Data Roaming to ON

Make sure that your WiFi connection is OFF to allow the use of cellular data.

Step 3: Connect to the Internet

Restart your phone and connect to the Internet. If you have any problems, please contact our help desk. You can find our contact details in your Members Area:

Members Area> Support> Contact us> Create a support ticket

 

HOW CAN I SELECT ANOTHER CELLULAR NETWORK?

You can view and choose the connected cellular network on your device in:

Settings> More Settings> Network Operator

Select on the list your preferred network operator according to price, quality and coverage.
 

3 Refi­ll SIM Card Credit - Top up balance

CREDIT ON YOUR ACCOUNT

1) Your Mobilitypass eSIM comes activated to use the credit/balance available in your account for voice calls, data, text messages or any services that you activate.

2) Whenever you use your phone the charge is immediately debited from your account.

3) Always check that you have credit on your account.

4) To add more credit to your account go to your Members Area

Members Area> My Billing > Add Funds/Recharge:

You can pay by debit card, credit card or Paypal. The credit will be immediately added to your account.

5) The preloaded credit on your Mobilitypass eSIM is valid for a period of 1 Year after activation. The credit added on your account is valid for a period of one year after it is recharged.

 i Please note that it takes up to 24 hours to view your new balance in the Members Area

ii If there is not sufficient balance you will have no connection, adding funds can take a little and the phone must be restarted to be sure the carrier antenna refresh data. So please add funds in advance

 

4 Troubleshooting

- Make sure that there is cell phone coverage in your location.

- Make sure that your cell phone supports the local network frequency.

To check your phone frequency capacities, check the frequencies used by your local carrier and your phone specification.  To check the frequencies of the network carrier in the countries you try to connect please consult our network table.

- If you have never used your Mobilitypass Roaming eSIM before, ensure that your cell phone is unlocked.

- If you still have a problem using your Mobilitypass Roaming SIM Card, please contact our help desk. You can ­find our contact details in your Members Area: Members Area> Support> Contact us> Create a support ticket

 

5 FAQ

MEMBERS AREA

How can I access my Members Area? You can easily access your Members Area by using your login information provided in both the confi­rmation email and your Quick Start Guide that is attached to your SIM card when you receive it.

I have forgotten my login information, how can I access my Members Area? In the event of lost or forgotten login information, you can visit the Members Area login page and follow the link “Forgot Password” where you will be able to obtain your information via the email you previously registered with.

What can I do with my Members Area? Your Members Area allows you to view your overall balance, your account settings, your usage details and history, as well as top up your balance. You will also have access to the roaming rates, the Quick Start Guide, and the Extended User Guide.

TOPPING UP YOUR BALANCE

How do I top up my balance? You can easily top up your SIM through your Members Area by logging in with your User Name and Password provided in your con­firmation e-mail. Please note that once you have topped up your balance, it takes up to 24 hours to appear in your Members Area.

Where can I check my balance? You can check your balance in your Members Area.

6 Customer Support

HOW TO CONTACT THE CUSTOMER SERVICE?

The Mobilitypass eSIM is provided by our external telecommunication partner Global Roaming.

To reach the customer service of Global Roaming please go to your Members Area: https://secure.globalroaming.com  and submit a support ticket.

The customer service team will answer your request within 48 hours.

You can also contact the customer service from Monday to Friday between 8 am to 6pm (ETC Time) via phone or live chat function from the Contact Us page.